Privacy Policy

1. Introduction

Volunteer Corner (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you use our application (“App”) and website (“Site”) and tell you about your privacy rights and how the law protects you.

2. Important Information

Purpose of This Privacy Policy This Privacy Policy aims to give you information on how Volunteer Corner collects and processes your personal data through your use of our App and Site, including any data you may provide through our platform when you sign up for an account, use our services, or engage in volunteering activities. Volunteer Corner follows the principles of PIPEDA (Personal Information Protection and Electronic Documents Act), which governs how personal information must be collected, used, and safeguarded in Canada.

Controller Volunteer Corner is the controller and responsible for your personal data.

3. Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: Includes first name, last name, username, or similar identifier.
• Contact Data: Includes email address and phone number.
• Profile Data: Includes your username, password, feedback, and survey responses.
• Volunteering Data: Includes information about your volunteering activities, hours logged, and verification status.
• Usage Data: Includes information about how you use our App, Site, and services.
• Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

4. How We Collect Your Data

We use different methods to collect data from and about you, including through:

• Direct Interactions: You may give us your Identity, Contact, and Profile Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated Technologies or Interactions: As you interact with our App and Site, we may automatically collect Usage Data. We collect this data by using cookies, server logs, and other similar technologies.

5. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new user.
• To manage your account and provide our services.
• To verify your volunteering activities and hours.
• To manage our relationship with you, including notifying you of changes to our terms or privacy policy.
• To administer and protect our business and this App, including troubleshooting, data analysis, and system testing.
• To make suggestions and recommendations to you about services that may be of interest to you.

6. Sharing Your Data

We may share your personal data with:

• Charities and Nonprofit Organizations: To verify your volunteering hours and activities. Only charities that a volunteer directly applies to can view their information.
• Service Providers: Who provide IT and system administration services.

7. Data Security

All data is encrypted in transit and at rest, and stored securely on Google’s Firebase Cloud using industry-standard safeguards and strict access controls. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. You may delete your account and personal data directly within the App at any time. Once deleted, your information is removed from our active systems unless retention is required for legal or operational purposes.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

10. International Data Transfers

Volunteer Corner uses secure cloud infrastructure (such as Google Firebase), which may store or process data on servers located outside of Canada. When data is transferred internationally, we ensure it is protected with appropriate safeguards consistent with PIPEDA requirements, including encryption and strict access controls.

11. Automated Decision-Making

We do not engage in fully automated decision-making that has a significant impact on you. Any automated decision-making is subject to human oversight and review.

12. User Responsibilities

It is your responsibility to ensure that your personal data held by us is accurate and up to date. You should promptly notify us of any changes to your personal data.

13. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings.

14. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

• Email: communications@volunteercorner.com
• Postal Address: Volunteer Corner, 2900 – 550 Burrard Street, Vancouver, B.C., V6C 0A3 Canada

15. Changes to This Privacy Policy

We keep our privacy policy under regular review. This version was last updated on August 5, 2024. Historic versions can be obtained by contacting us.